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Veterinary Clinics

Banfield Pet Hospital

2475 E Baseline Rd, Phoenix, AZ 85042, South Mountain

4.2(303 · Google)City average

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Address

2475 E Baseline Rd, Phoenix, AZ 85042, South Mountain

Contact the business directly - pawenn takes no fees.

Prices

Checked 16 Oct 2026 · price listPrices as published by the place on the date shown. They can change - confirm before you book.

Good to know

  • Pharmacy on site

As the place states it on its own website.

About

Veterinary clinic in South Mountain, Phoenix

Banfield Pet Hospital in South Mountain provides veterinary care for dogs and cats on Baseline Road. Services include routine wellness checkups, core vaccinations, dental cleanings, digital radiography, and pet surgery.

Specialties

SurgeryDentistryX-ray

Opening hours

Monday
7:00 AM⁠–⁠6:00 PM
Tuesday
7:00 AM⁠–⁠6:00 PM
Wednesday
7:00 AM⁠–⁠6:00 PM
Thursday
7:00 AM⁠–⁠6:00 PM
Friday
7:00 AM⁠–⁠6:00 PM
Saturday
7:00 AM⁠–⁠5:00 PM
Sunday
8:00 AM⁠–⁠5:00 PM

Hours checked 16 Oct 2026 · source

What customers say

pawenn summary of 23 Google reviews from April – October 2026

All reviews on Google
Mixed17 of 23 reviews

Divided feedback on veterinary personnel

Many clients commend individual veterinary practitioners, particularly praising Dr Lucero and veterinary assistants for gentle patient care. However, several reviewers report dissatisfaction with frequent veterinarian turnover, feeling rushed, or encountering indifferent desk staff.

Mostly negative5 of 23 reviews

Criticism of clinical communication transparency

Multiple pet owners express frustration over communication lapses, describing difficulties speaking directly with attending vets and unreturned calls. Complaints also highlight unexpected dental extractions performed without advance consent and confusing administrative notices.

Mostly negative4 of 23 reviews

Disputes regarding wellness plan costs

Several pet owners report unexpected expenses and steep prices for non-routine medical procedures. Reviewers frequently mention confusion over wellness plan coverage, citing unexpected out-of-pocket costs and difficulty cancelling recurring subscription agreements.

Questions owners ask

Can pet owners speak directly with attending veterinarians?

Some clients note that routine drop-off appointments are handled mainly by technicians, with limited direct interaction with veterinary surgeons.

What is client feedback regarding Banfield wellness plans?

While wellness plans cover routine checkups, several pet owners warn of additional out-of-pocket fees and strict contract cancellation terms.

Does the clinic treat both dogs and cats?

Yes, the hospital routinely examines both canine and feline patients for vaccinations, routine health checks, and dental cleanings.

Are appointments required for veterinary examinations?

Advance appointment scheduling is recommended, with drop-off appointments commonly utilised for routine wellness procedures.

Summary of public Google reviews; pawenn does not verify them.

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