Veterinary Clinics
11511 W Washington Blvd, Los Angeles, CA 90066
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Culver Palms Animal Hospital provides comprehensive veterinary medical care for dogs and cats. The practice delivers routine health examinations, dental cleanings, soft tissue surgery, and general animal wellness services.
Opening hours
Hours checked 8 Oct 2026 · source
pawenn summary of 14 Google reviews from April – October 2026
Pet owners report sharply contrasting experiences with the hospital team. Many clients commend compassionate veterinarians like Dr. Bernstrom and attentive veterinary technicians who care for their pets. Conversely, several reviewers criticize front office demeanor, citing unhelpful interactions, abrupt behavior, and bookkeeping inconsistencies at reception.
Opinions regarding clinic pricing vary substantially among visitors. While several clients find everyday service rates reasonable for the Culver City area, multiple pet owners express frustration over steep fees. Specific complaints mention large estimates exceeding initial quotes and confusion surrounding Pet Assure discount calculations.
Communication is a prominent source of client dissatisfaction in recent reviews. Pet owners cite significant delays in receiving follow-up calls after treatment complications, split medical files due to front desk recordkeeping errors, and unreturned management emails regarding billing disputes.
Clients note that while scheduling in advance is recommended, the hospital accommodates urgent appointments and last-minute nail trims when capacity allows.
The practice works with Pet Assure, though reviewers advise clients to carefully review itemized estimates before payment to ensure discounts apply correctly.
Pet parents describe the medical exam rooms as clean and orderly, though one visitor noted that strong scented candles in the waiting room caused discomfort.
Reviewers suggest actively following up by phone for diagnostic results and medical updates, as several owners reported communication delays from the front desk.
Summary of public Google reviews; pawenn does not verify them.
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