Higgins Animal Clinic

Reviewers share contrasting impressions of the clinic staff. Dedicated clients praise Dr. Damiana, Dr. Roberts, and support techs for compassion, calm bedside manner, and thoughtful end-of-life support. In contrast, several critical reviews mention unhelpful encounters, reporting instances where staff seemed unaccommodating or where administrative tension was visible during patient intake.

Gentle handling of cats, dogs, and exotic pets receives consistent praise from satisfied pet owners. Clients with hedgehogs specifically commend Dr. Roberts for thorough exotic expertise and careful, patient attention during examinations. Multiple pet owners emphasize that clinic staff maintain a quiet, reassuring presence that keeps nervous animals comfortable.

Communication experiences vary widely between in-person appointments and phone inquiries. While pet owners praise veterinarians for explaining x-rays and treatment options clearly during visits, multiple reviewers report difficulties obtaining prompt telephone advice. Clients facing urgent illnesses noted frustration when promised callbacks from clinicians did not occur.