Kensington Veterinary Hospital

Longtime clients praise veterinarians like Dr. Hayes and Dr. Rivard for their attentiveness, thorough checkups, and genuine affection toward pets. Conversely, other pet parents report frustrating interactions with front-desk staff, describing dismissive telephone screening, refusal to intake complicated cases, and a perceived revolving door of doctors.

Some reviewers report positive medical care, noting successful dental extractions and thorough health examinations. However, two critical reviews highlight misdiagnoses, including an aggressive recommendation for partial jaw surgery on a cat that a second opinion proved unnecessary, as well as contradictory treatment recommendations for a dog.

Several reviewers report poor communication, citing unanswered phone calls, unreturned voicemails, and long lectures during phone inquiries rather than constructive intake. Additionally, an owner noted frustration with a policy requiring separate return visits simply to collect prescriptions, adding inconvenience for working pet parents.