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Grooming salon in Manhattan, New York
PetnessWanderer in Washington Heights offers dog and cat grooming, dog walking, and routine coat care. Services include bath packages, haircut styling, and personalized pet attention. Appointments can be scheduled directly online.
Opening hours
Hours checked 7 Oct 2026 · source
pawenn summary of 9 Google reviews from April – October 2026
Customer reviews for this salon reveal serious tensions between clients and staff members. While a few patrons felt welcomed and appreciated the salon's ambiance, a strong majority of recent reviewers describe encounters marked by hostility, rude front desk interactions, and dismissive treatment when issues arose. Several pet parents reported feeling deeply uncomfortable during drop-off and pickup.
Recent feedback shows widespread worry regarding how pets are handled behind closed doors. Although one client noted their large dog was put at ease during a session, multiple pet owners express sharp concern over perceived rough handling, signs of pet distress after grooming, and an apparent lack of gentleness toward vulnerable animals. Several clients vowed never to return.
Reviews depict contrasting experiences with salon communication. Satisfied clients appreciate receiving real-time text updates, pictures, and video clips documenting their pet's grooming progress. Conversely, several dissatisfied customers recount heated arguments over unanticipated charges and service complaints, stating their feedback was brushed off rather than resolved.
Yes, satisfied clients note that groomers sometimes send photos and video status reports via text while working on their pet.
Multiple reviewers mention being quoted additional surcharges for de-matting and flea treatments during or after the service.
Reviewers mention creative services such as fur dye alongside standard bath, teeth cleaning, and coat styling packages.
Summary of public Google reviews; pawenn does not verify them.
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