Pet Hotels
2656 Hylan Blvd Ste 240, Staten Island, NY 10306, Staten Island
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As the place states it on its own website.
Pet hotel in Staten Island, New York
PetSmart PetsHotel and Doggie Day Camp on Hylan Boulevard in Staten Island provides overnight pet boarding and daycare for dogs and cats. Accommodations feature indoor climate control and playgroups supervised by safety-certified staff.
Opening hours
Hours checked 7 Oct 2026 · source
pawenn summary of 6 Google reviews from October 2024 – October 2026
While one pet parent appreciates staff members who show affection to visiting animals, multiple reviewers express disappointment with personnel at this location. Complaints cite cashier indifference regarding retail supplies and concerns that hotel and day camp attendants lack adequate training to handle boarding guests safely.
A loyal customer still regards the store as a regular destination, but other visitors note declining standards at the Hylan Boulevard location. Shoppers report a complete lack of shopping baskets and carts during visits, as well as an overall drop in facility oversight across retail and camp areas.
Store management regularly posts polite digital replies thanking customers for positive star ratings on Google. In contrast, shoppers note frustrating communication breakdowns when handling retail issues, such as disputed order refunds for items mistakenly marked as picked up by the store system.
Yes, the facility includes a PetSmart PetsHotel and Doggie Day Camp offering daytime play and overnight stays for companion animals.
Reviewers have raised concerns regarding attendant training and supervision quality in the boarding and day camp areas.
Shoppers have reported shortages of carts and baskets in the retail section, advising visitors buying bulky items to plan accordingly.
Summary of public Google reviews; pawenn does not verify them.
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