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Pet shop in Logan Square, Chicago
PetSmart on Elston Avenue carries pet supplies for dogs, cats, birds, fish, and small companion animals. The store offers on-site pet grooming salon services, dog training sessions, adoption events, and veterinary care.
Opening hours
Hours checked 10 Oct 2026 · source
pawenn summary of 43 Google reviews from April – October 2026
While several clients highlight courteous register assistance from individual managers, critical feedback heavily outweighs praise. Customers repeatedly describe dismissive encounters at checkout, unwelcoming attitudes from floor associates, and abrupt treatment at the veterinary desk.
Patrons appreciate the store's convenient location and wide range of pet diets, treats, and toys on well-stocked shelves. However, reviewers raise complaints regarding dirty aquarium containers, loud noise levels from the pet hotel, and disorganized boarding reservations.
Reviewers voice substantial concern regarding the handling and care of animals across multiple departments. Feedback points to dirty betta fish display water, stressful grooming experiences for elderly cats, and difficulties accessing the on-site cat adoption center.
Yes, the facility includes a PetSmart PetsHotel for overnight dog boarding, though visitors note barking noise is audible in aisles.
Yes, there is an on-site cat adoption center, though customers report that staff availability for visits can be limited.
Yes, the salon accepts both dogs and cats, but reviewers recommend caution for senior cats due to salon noise and stress.
Summary of public Google reviews; pawenn does not verify them.
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