Grooming
Battery Retail Park, Chapel Ln, Selly Oak, Birmingham B29 6SJ, United Kingdom, Weoley & Selly Oak
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Grooming salon in Weoley & Selly Oak, Birmingham
The Groom Room at Selly Oak provides pet grooming inside the Pets at Home Pet Care Centre at Battery Retail Park. Services include coat grooming packages, bath and brush treatments, puppy sessions, and microchipping.
Opening hours
Hours checked 16 Oct 2026 · source
pawenn summary of 6 Google reviews from April – October 2026
Multiple reviewers express intense frustration over repeated booking cancellations made by text message or upon arrival at the salon. Several customers report having consecutive appointments called off, sometimes on the day of the booking. Pet owners note lengthy delays of several months when trying to reschedule full grooming slots.
Clients highlight major challenges when attempting to reach the salon by phone, reporting unanswered calls and unreturned voicemail messages. Several visitors describe arriving for booked slots only to find the grooming room unstaffed without prior warning. Reviewers also mention prolonged waits when requesting refunds for prepaid deposits.
While an occasional reviewer notes polite counter staff within the shared Pets at Home store, most recent feedback criticises customer handling. Reviewers describe salon staff as unhelpful when informing owners about cancellations caused by groomer departures. Customers voice disappointment at the lack of proactive solutions or apologies.
The salon is situated inside the Pets at Home store at Battery Retail Park in Selly Oak, Birmingham.
Recent reviewers frequently report repeated cancellations and recommend calling ahead to confirm that a groomer is on site.
Clients can call the store phone number or book online, though reviewers report that phone enquiries are often unanswered.
Reviewers advise contacting customer support promptly to arrange a rescheduled date or request a deposit refund.
Summary of public Google reviews; pawenn does not verify them.
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