Mostly positive19 of 19 reviews
Compassionate doctors on Upper East Side
Veterinary clinicians including Dr. Kass, Dr. Serra, and Dr. Marderstein receive glowing reviews for their bedside manner. Pet parents frequently commend the nursing team and technician Isabella for offering comforting reassurance during late-night visits. Isolated negative feedback notes occasional distraction among reception staff.
Mostly positive8 of 19 reviews
Transparent clinical updates and billing
Pet owners value the clear communication provided by attending veterinarians throughout emergency evaluations. The hospital staff thoroughly explains diagnostic procedures and provides realistic price estimates upfront. Reviewers also appreciate that unused portions of medical deposits are promptly refunded upon discharge.
Mostly positive4 of 19 reviews
Comforting approach to distressed pets
The open emergency floor enables owners to hold their sick or anxious pets on their laps during hospitalization. Clinicians take special care to accommodate blind or elderly animals with unhurried exams and gentle touch. This collaborative setting noticeably diminishes stress for both pets and their owners.
Summary of public Google reviews; pawenn does not verify them.