Veterinary Clinics
5837 W Chicago Ave, Chicago, IL 60651, Austin
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Veterinary clinic in Austin, Chicago
West Side Animal Hospital provides veterinary medical services on Chicago Avenue in the Austin neighborhood. The clinic provides routine companion animal examinations and medical consultations.
Staff speak Spanish, Polish
Opening hours
Hours checked 10 Oct 2026 · source
pawenn summary of 17 Google reviews from April – October 2026
Reviews show starkly contrasting experiences with clinic staff. Several pet parents praise caring doctors and helpful Polish-speaking assistants for saving their pets' lives. Conversely, multiple clients complain about rude, dismissive, and confrontational front desk service.
A notable portion of reviewers report severe communication breakdowns, including conflicting advice, unreturned calls, lost vaccination records, and reluctance to authorize external prescriptions. Clients describe feeling rushed and ignored when seeking medical clarity.
Several owners credit veterinary doctors with successful urgent surgeries and effective treatments for cat abscesses and dental issues. In contrast, dissatisfied clients report inaccurate diagnoses and premature recommendations for pet euthanasia before getting second opinions.
Yes, clients mention that Polish-speaking team members are available to assist pet owners.
Reviewers report difficulties getting written prescriptions authorized for external pharmacies.
Yes, multiple clients report that veterinarians perform emergency surgeries and treat acute infections.
Summary of public Google reviews; pawenn does not verify them.
No reviews yet - been here with your pet? Be the first.
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