Grooming
11324 Ventura Blvd, Studio City, CA 91604, South Valley
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Grooming salon in South Valley, Los Angeles
Bone Sweet Bone in Studio City provides dog grooming and doggy daycare on Ventura Blvd. Grooming offerings include breed baths, haircuts, coat de-shedding treatments, nail grinding, and teeth brushing. The facility also features supervised indoor daycare play areas.
Opening hours
Hours checked 9 Oct 2026 · source
pawenn summary of 5 Google reviews from October 2025 – October 2026
While one longtime client found the team accommodating and pleasant, recent feedback reflects significant dissatisfaction with customer service. Reviewers report dismissive interactions at reception, including confusion over walk-in arrangements. Another patron described an aggressive confrontation with management following a late pickup, citing unprofessional and hostile behavior.
Reviews are critical regarding the handling of sensitive pets. One client observed staff pulling an anxious small dog by the leash without attempting gentle comforting measures or treats, prompting the owner to leave immediately. While another reviewer felt their senior dog was well groomed and comfortable, critical feedback warns of rough handling during intake.
Communication emerges as a notable concern in recent reviews. Pet parents cite conflicting information between phone staff and front-desk personnel regarding immediate walk-in availability. Additionally, a customer reported being verbally berated and falsely accused of nonpayment after arriving late for pickup, pointing to harsh and combative communication from leadership.
A reviewer noted confusion where phone staff authorized a walk-in but reception acted unaware upon arrival.
Recent feedback expressed concern about rushed leash handling and a lack of comforting measures for nervous pets.
Reviews indicate that late pickups can trigger severe friction with management and strict enforcement of operating hours.
A repeat client praised the grooming of their senior terrier, though newer reviews raise concerns regarding staff conduct.
Summary of public Google reviews; pawenn does not verify them.
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